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Privacy Policy

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This Privacy Policy explains how THE Natalie Wong and Myofunctional Therapy Dubai (“we”, “our”, “us”) collect, use, store and protect your personal information when you visit our website, make an appointment, communicate with us, or receive services online or in person.

We are committed to maintaining the highest standards of privacy, confidentiality and data protection in accordance with applicable laws in the United Arab Emirates.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Date of birth (when required for care)

  • Medical history or information you provide voluntarily

  • Payment information (processed securely by third-party providers)

 

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Cookies (used to improve website functionality and user experience)

 

Communication Data

  • Messages sent via WhatsApp, website contact forms, email, or booking platforms.

 

2. How We Use Your Information

We use your information to:

  • Provide dental hygiene and oral-function services

  • Book, confirm and manage appointments

  • Respond to inquiries and provide support

  • Maintain accurate clinical records

  • Improve our website and services

  • Send updates, newsletters or educational content (only if you opt-in)

  • Comply with legal or regulatory requirements

We never sell, rent or share your personal data for marketing purposes with third parties.

 

3. How We Store & Protect Your Information

We take your privacy seriously. All personal information is stored securely and accessed only by authorised personnel.
We use:

  • Encrypted digital systems where possible

  • Secure email and communication methods

  • Restricted access to clinical records

  • Professional confidentiality standards for healthcare providers

Despite best practices, no system is 100% secure. However, we take every reasonable measure to protect your data.

 

4. Sharing Your Information

We may share your information only when necessary:

  • With healthcare professionals involved in your care (with your consent)

  • With insurance providers for pay-and-claim purposes (if applicable)

  • With legal authorities if required by UAE law

  • With third-party service providers (e.g., payment processors, booking systems) who are contractually obligated to protect your data

We do not share your information for advertising or unrelated purposes.

 

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data (unless required for medical or legal reasons)

  • Withdraw consent for communication

  • Ask how your information is processed or stored

To exercise your rights, please contact us using the details below.

 

6. How Long We Keep Your Information

Clinical and health-related information is retained for the legally required period under UAE healthcare regulations.
Non-clinical data is kept only as long as necessary for business, communication or booking purposes.

 

7. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse usage trends

  • Remember preferences

You may disable cookies in your browser settings if you prefer.

 

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

 

9. Contact Us

If you have any questions about this Privacy Policy or would like to request changes to your data, please contact us:

Email: natalie@myofunctionaltherapydubai.com
WhatsApp: +971 58 542 7890
Clinic Address: Bossa Nova Health, 827 Al Wasl Road, Al Safa 2, Dubai, UAE

 

10. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated date.

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